> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abbyy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and SLAs

Support depends on your plan. Community support is open to everyone and lives in the [FineParser GitHub repository](https://github.com/abbyy/FineParser).

| Plan                  | Support                                     |
| --------------------- | ------------------------------------------- |
| Free, Starter, Growth | Community                                   |
| Business              | Community and ABBYY technical support       |
| Enterprise            | Enterprise SLAs and ABBYY technical support |

## Community support

The [FineParser repository on GitHub](https://github.com/abbyy/FineParser) is where to ask questions, report bugs, request features, and see what other people have run into. Search existing issues before opening a new one, and include your FineParser version, the command you ran, and a sample document when you can share one.

## ABBYY technical support

Business plan customers can open a ticket with [ABBYY technical support](https://support.abbyy.com/hc/en-us) in addition to using the community channel.

## Enterprise SLAs

Enterprise customers get contractual response and resolution targets, escalation paths, and named contacts alongside ABBYY technical support. See [FineParser Enterprise](/fine-parser/reference/enterprise).