> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abbyy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing error diagnostics

> Diagnose FlexiCapture Cloud REST API processing errors in the Administration and Monitoring Console by filtering the event log for the batch by task ID.

In the web Administration and Monitoring Console, you can view an event log and identify tasks that have been processed with errors.

The FlexiCapture Cloud REST API assigns a unique identifier to each new task. After that, a batch with the same name is created in FlexiCapture Cloud and is queued for processing. To check the status of a task based on its ID:

<Steps>
  <Step title="Log in to the console">
    Enter your account credentials to log in to the web Administration and Monitoring Console on your tenant.

    <Frame>
      <img src="https://mintcdn.com/abbyy/mpS3pcxC_lkohQUS/images/flexi-capture/Login1.png?fit=max&auto=format&n=mpS3pcxC_lkohQUS&q=85&s=00b9a8afbcb9a1dc2d51c85b59db7bcb" alt="Screenshot of the ABBYY FlexiCapture web Administration and Monitoring Console Log In box, with the Log in to Tenant link highlighted." width="300" height="275" data-path="images/flexi-capture/Login1.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/abbyy/mpS3pcxC_lkohQUS/images/flexi-capture/Login2.png?fit=max&auto=format&n=mpS3pcxC_lkohQUS&q=85&s=2c452fd86622e744b5146cca2b695f38" alt="Screenshot of the Log in to Tenant page of the ABBYY FlexiCapture web Administration and Monitoring Console, where the tenant name is entered before continuing." width="445" height="320" data-path="images/flexi-capture/Login2.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/abbyy/mpS3pcxC_lkohQUS/images/flexi-capture/Login3.png?fit=max&auto=format&n=mpS3pcxC_lkohQUS&q=85&s=5e09106e1ba4657dd0bdfd4c2ba67b4a" alt="Screenshot of the tenant login box of the ABBYY FlexiCapture web Administration and Monitoring Console, with the user name and password entered before clicking Log In." width="300" height="275" data-path="images/flexi-capture/Login3.png" />
    </Frame>
  </Step>

  <Step title="Open the event log">
    Click **Processing Monitor** and then click **Event log**.

    <Frame>
      <img src="https://mintcdn.com/abbyy/IFr-A2MDVJd80FDs/images/flexi-capture/EventLog.png?fit=max&auto=format&n=IFr-A2MDVJd80FDs&q=85&s=6c32068c815258de528a8e3a312c9ea9" alt="Screenshot of the top navigation of the ABBYY FlexiCapture web Administration and Monitoring Console, with the Processing Monitor menu and the Event log tab highlighted." width="395" height="105" data-path="images/flexi-capture/EventLog.png" />
    </Frame>
  </Step>

  <Step title="Create a filter for the task ID">
    Click the **+** icon to create a new filter that looks for the batch with the same name as the ID of the task you are looking for.

    <Frame>
      <img src="https://mintcdn.com/abbyy/IFr-A2MDVJd80FDs/images/flexi-capture/Filter.png?fit=max&auto=format&n=IFr-A2MDVJd80FDs&q=85&s=ee7e317e415726c0918bf3dcac631483" alt="Screenshot of the event log in the ABBYY FlexiCapture Administration and Monitoring Console, with the filter creation panel open after clicking the plus icon." width="327" height="104" data-path="images/flexi-capture/Filter.png" />
    </Frame>

    <Note>
      After you enter the ID in the field on the right, make sure you click the matching ID that appears in the tip below the entry field; otherwise the filter will not work.
    </Note>

    <Frame>
      <img src="https://mintcdn.com/abbyy/IFr-A2MDVJd80FDs/images/flexi-capture/Filter2.png?fit=max&auto=format&n=IFr-A2MDVJd80FDs&q=85&s=1df0b228e9d167e315ca29b9e2e1c863" alt="Screenshot of the filter entry field in the ABBYY FlexiCapture event log, showing the matching task ID suggestion that must be clicked below the field." width="676" height="120" data-path="images/flexi-capture/Filter2.png" />
    </Frame>
  </Step>

  <Step title="Apply the filter">
    Click **Apply**.
  </Step>

  <Step title="Review the results">
    Review the task status and any errors found in the task.
  </Step>

  <Step title="Contact support if needed">
    If you are unable to fix an error, contact the technical support team.
  </Step>
</Steps>

<Note>
  The batch ID in FlexiCapture Cloud will not match the task ID in the FlexiCapture REST API.
</Note>

For the description of HTTP error codes that may be returned to REST API requests, see [Request errors](/flexi-capture/cloud/rest-api-errors).