> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abbyy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scanning plugin problems

> Fix ABBYY FlexiCapture scanning plugin failures caused by disconnected sessions on shared machines, by restarting or ending the ScanningPluginBR.exe process.

To be able to scan documents on web stations, you need to install the [scanning plugin](/flexi-capture/web-stations/scan-station-plugin). The plugin does not support concurrent use by different operators. If different operators use the same machine, each one has to sign out from the system once they are finished. Not signing out will create a disconnected session, which will cause the web stations of other users to direct their requests to the HTTP server of the disconnected session. In this case, the scanning plugin will not be operable.

If you run into this problem, use one of the following solutions:

* Restart the machine. This closes all sessions, and the scanning plugin then launches under the correct user.
* If you have administrator privileges, end the `ScanningPluginBR.exe` process in Task Manager instead of restarting the machine.
* Run `ScanningPluginBR.exe /server`. This ends the `ScanningPluginBR.exe` process and the session, and the scanning plugin then launches under the current user.

<Note>
  The `ScanningPluginBR.exe` file is located in the `%ProgramFiles%` folder if the plugin was installed by the system administrator. Otherwise, it is in the `%USER%\AppData\Local\ABBYY\ScanningPlugin\3.0` folder.
</Note>