> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abbyy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Enable logging for the ABBYY Vantage Connector for Alteryx to collect log files for technical support.

If you encounter problems while using the ABBYY Vantage Connector for Alteryx, collect the relevant log files and send them to [ABBYY technical support](https://support.abbyy.com/).

To collect log files, you must first enable logging by setting an environment variable.

<Info>
  Only users with administrator privileges can create the logging environment variable.
</Info>

## Enable logging

<Steps>
  <Step title="Open Environment Variables">
    On your machine, open **Control Panel** > **System** > **Advanced System Settings** > **Environment Variables**.
  </Step>

  <Step title="Create a new variable">
    In the **User variables** section, click **New**.
  </Step>

  <Step title="Set the log file path">
    Set the **VANTAGE\_CONNECTOR\_LOG\_FILEPATH** key. The value of this key is the absolute path to the file where logs will be stored. This file must be located in the Alteryx installation folder.

    For example: `C:\Program Files\Alteryx\bin\debug.txt`

    <Frame>
      <img src="https://mintcdn.com/abbyy/GYXzQ7h3X_sAg5P7/images/vantage/developer/connectors/alteryx/environment-variables.png?fit=max&auto=format&n=GYXzQ7h3X_sAg5P7&q=85&s=c7a89740f4758bed60d92f62ab78465b" alt="Windows Environment Variables dialog showing VANTAGE_CONNECTOR_LOG_FILEPATH set to C:\Program Files\Alteryx\bin\debug.txt in the User variables section" width="957" height="905" data-path="images/vantage/developer/connectors/alteryx/environment-variables.png" />
    </Frame>
  </Step>

  <Step title="Apply the changes">
    After the key is created, click **Apply** and then click **OK**.
  </Step>

  <Step title="Restart Alteryx">
    Restart Alteryx Designer.
  </Step>

  <Step title="Reproduce the issue">
    Reproduce the issue and collect the log file at the path you specified.
  </Step>

  <Step title="Disable logging">
    After collecting the log file, disable logging by deleting the **VANTAGE\_CONNECTOR\_LOG\_FILEPATH** environment variable.
  </Step>
</Steps>