> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abbyy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Problems with the GUI

> How to capture HTTP Archive (HAR) logs and console logs for troubleshooting GUI issues in different browsers.

<Note>
  Vantage is fully tested and supported on Google Chrome and Safari. While it may work on other browsers, full functionality cannot be guaranteed.
</Note>

The general procedure is:

1. Start an HTTP Archive (HAR) capture.
2. Reproduce the behavior step by step.
3. End and save the HTTP Activities capture log.
4. Send the file to the ABBYY Vantage support team for review.

Select your browser below for browser-specific capture steps.

<Tabs>
  <Tab title="Chrome">
    1. Go to the browser tab with ABBYY Vantage.
    2. In the top-right corner of your browser window, click the Chrome menu (three vertical dots).
    3. Click **Tools** > **Developer Tools**. The **Developer Tools** window will open as a docked panel at the side or bottom of Chrome.
    4. Click the **Network** tab and select **Preserve log**. A red circle will appear in the top-left corner of the **Network** tab. This means the capture has started. If the circle is black, click the black circle to start recording the activity in your browser.
    5. Refresh the page and reproduce the problem while the capture is running.
    6. After the issue is successfully reproduced, right-click any row of the activity pane and select **Save as HAR with Content**.
    7. Select the **Console** tab.
    8. Right-click anywhere in the console and select **Save as…**.
    9. Name the log file "Chrome-console.log".
    10. Send both files as shared links in a reply to your case.
  </Tab>

  <Tab title="Safari">
    1. Go to **Preferences > Advanced** and enable **Show Develop menu in menu bar**.
    2. Go to the browser tab with ABBYY Vantage.
    3. In the menu bar at the top, click **Develop** and select **Show Web Inspector**.
    4. Click the **Console** tab and select **Preserve Log**.
    5. Go back to the **Network** tab.
    6. Refresh the page and reproduce the problem while the capture is running.
    7. After the issue is successfully reproduced, right-click any row of the activity pane and select **Export HAR**.
    8. Click the **Console** tab.
    9. Right-click any row and select **Select all**.
    10. Paste the contents in a text file and name it "console-log.txt".
    11. Send both files as shared links in a reply to your case.
  </Tab>

  <Tab title="Edge">
    1. Go to the browser tab with ABBYY Vantage.
    2. In the top-right corner of your browser window, click the Edge menu (three horizontal dots).
    3. Select **Developer Tools**.
    4. Click the **Network** tab.
    5. Clear the **Clear entries on navigate** option, which is selected by default. The icon looks like a blue arrow with a red X.
    6. The play button **Start Profiling Session** should be selected by default. This means the capture function is running.
    7. Refresh the page and reproduce the problem while the capture is running.
    8. After the issue is successfully reproduced, click the **Export as HAR** icon. The icon looks like a floppy disk.
    9. Click the **Console** tab.
    10. Right-click any row and select **Copy all**.
    11. Paste the contents in a text file and name it "console-log.txt".
    12. Send both files as shared links in a reply to your case.
  </Tab>

  <Tab title="Firefox">
    1. Go to the browser tab with ABBYY Vantage.
    2. Click the Firefox menu (three horizontal parallel lines) in the top-right corner of your browser window.
    3. Select **Web Developer** > **Network**. The **Developer Tools** window will open as a docked panel at the side or bottom of Firefox.
    4. Click the **Network** tab and select **Persist logs**.
    5. Refresh the page and reproduce the problem while the capture is running.
    6. After the issue is successfully reproduced, right-click on any row of the activity pane and select **Save all as HAR**.
    7. Select the **Console** tab.
    8. Right-click any row and select **Select all**.
    9. Paste the contents in a text file and name it "console-log.txt".
    10. Send both files as shared links in a reply to your case.
  </Tab>
</Tabs>

<Note>
  For a list of supported internet browsers, see [Supported Internet Browsers](/vantage/documentation/tenant-admin/technical-specs/browsers).
</Note>