El repositorio de FineParser en GitHub es el lugar para hacer preguntas, notificar errores, solicitar funciones y ver con qué se han encontrado otros usuarios. Busque entre las incidencias existentes antes de abrir una nueva e incluya su versión de FineParser, el comando que ejecutó y un documento de muestra, si puede compartirlo.
Los clientes Enterprise cuentan con objetivos contractuales de respuesta y resolución, rutas de escalado y contactos designados, además del soporte técnico de ABBYY. Consulte FineParser Enterprise.
¿Esta página le ayudó?
{"docsConfig":{"theme":"aspen","$schema":"https://mintlify.com/docs.json","name":"ABBYY Documentation","description":"Public documentation for ABBYY products","colors":{"primary":"#ff2038","light":"#ff2038","dark":"#ff2038"},"logo":{"light":"https://mintcdn.com/abbyy/jZX7kaKQgdxaDiIT/logo/ABBYY.png?fit=max\u0026auto=format\u0026n=jZX7kaKQgdxaDiIT\u0026q=85\u0026s=22a894b7aa77d1a21a7cea6a2484f822","dark":"https://mintcdn.com/abbyy/jZX7kaKQgdxaDiIT/logo/ABBYY.png?fit=max\u0026auto=format\u0026n=jZX7kaKQgdxaDiIT\u0026q=85\u0026s=22a894b7aa77d1a21a7cea6a2484f822","href":"/home"},"favicon":"https://mintcdn.com/abbyy/Bmjdl5TjCaidPxKi/favicon.png?fit=max\u0026auto=format\u0026n=Bmjdl5TjCaidPxKi\u0026q=85\u0026s=a48bd110e79a8b2cca62fe532aae9ad7","appearance":{"default":"system"},"navbar":{"links":[{"href":"https://www.abbyy.com","label":"Website"}],"primary":{"type":"button","label":"Get Started","href":"/vantage/getting-started/overview"}},"footer":{"socials":{"linkedin":"https://linkedin.com/company/abbyy","x":"https://x.com/ABBYY_Software"},"links":[{"header":"Legal","items":[{"label":"Privacy Policy","href":"https://www.abbyy.com/privacy"},{"label":"Legal","href":"https://www.abbyy.com/legal"},{"label":"Cookie Policy","href":"https://www.abbyy.com/cookie-policy"},{"label":"Do Not Sell","href":"https://abbyy-privacy.my.onetrust.com/webform/89584c5c-03d1-431e-81d2-37c2205d3b5b/a1068ab4-f849-4a25-8b80-c65119915ec3"}]}]},"search":{"prompt":"Search documentation..."},"integrations":{"gtm":{"tagId":"GTM-PC7TQHPL"}},"contextual":{"options":["copy","mcp","cursor","vscode"],"display":"header"},"styling":{"latex":true},"navigation":{"languages":[{"language":"en","href":"home"},{"language":"de","href":"de/home"},{"language":"es","href":"es/home"},{"language":"fr","href":"fr/home"},{"language":"ja","href":"ja/home"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"abbyy","hasAudioNarration":false,"actualSubdomain":"abbyy","customDomains":["docs.abbyy.com"],"gitSource":{"type":"github","owner":"abbyyproduct","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"feedback":{"edits":false,"thumbs":true,"issues":false},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"REMOVE_BRANDING":{"status":"ENABLED"},"CONTEXTUAL_FEEDBACK":{"status":"ENABLED"},"CODE_SNIPPET_FEEDBACK":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6aef38b94f6351e51850a698","clientVersion":"0.0.4088","searchFilterCounts":[{"language":"de","tag":"FlexiCapture","count":2068},{"language":"es","tag":"FlexiCapture","count":2068},{"language":"en","tag":"FlexiCapture","count":2068},{"language":"fr","tag":"FlexiCapture","count":2068},{"language":"ja","tag":"FlexiCapture","count":2068},{"language":"de","tag":"FineReader Engine","count":1541},{"language":"es","tag":"FineReader Engine","count":1541},{"language":"en","tag":"FineReader Engine","count":1541},{"language":"fr","tag":"FineReader Engine","count":1541},{"language":"ja","tag":"FineReader Engine","count":1541},{"language":"de","tag":"API-Referenz","count":1155},{"language":"es","tag":"Referencia de la API","count":1155},{"language":"en","tag":"API Reference","count":1155},{"language":"fr","tag":"Référence de l’API","count":1155},{"language":"ja","tag":"APIリファレンス","count":1155},{"language":"de","tag":"Vantage","count":846},{"language":"es","tag":"Vantage","count":846},{"language":"en","tag":"Vantage","count":846},{"language":"fr","tag":"Vantage","count":846},{"language":"ja","tag":"Vantage","count":846},{"language":"de","tag":"Entwicklung \u0026 Integrationen","count":799},{"language":"es","tag":"Desarrolladores e integraciones","count":799},{"language":"en","tag":"Developer \u0026 Integrations","count":799},{"language":"fr","tag":"Développement \u0026 intégrations","count":799},{"language":"ja","tag":"開発と連携","count":799},{"language":"de","tag":"Projekteinrichtung \u0026 Design","count":741},{"language":"es","tag":"Configuración y diseño del proyecto","count":741},{"language":"en","tag":"Project Setup \u0026 Design","count":741},{"language":"fr","tag":"Configuration du projet \u0026 conception","count":741},{"language":"ja","tag":"プロジェクト設定と設計","count":741},{"language":"de","tag":"Programmierhandbuch","count":606},{"language":"es","tag":"Guía del programador","count":606},{"language":"en","tag":"Programmer's Guide","count":606},{"language":"de","tag":"Advanced Designer","count":520},{"language":"es","tag":"Advanced Designer","count":520},{"language":"en","tag":"Advanced Designer","count":520},{"language":"fr","tag":"Advanced Designer","count":520},{"language":"ja","tag":"Advanced Designer","count":520},{"language":"de","tag":"Skills","count":516},{"language":"en","tag":"Skills","count":516},{"language":"es","tag":"Habilidades","count":514},{"language":"fr","tag":"Compétences","count":514},{"language":"ja","tag":"Skill","count":514},{"language":"fr","tag":"Guide du développeur","count":431},{"language":"de","tag":"Skriptreferenz","count":392},{"language":"es","tag":"Referencia de scripts","count":392},{"language":"ja","tag":"スクリプトリファレンス","count":392},{"language":"en","tag":"Connectors","count":365},{"language":"fr","tag":"Connecteurs","count":365},{"language":"ja","tag":"FlexiLayout Studio","count":345}],"searchSettings":{"isFiltersEnabled":true,"maxResults":10}},"assistantConfig":{},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"styles.css","content":"footer{margin-top:auto;padding:2rem 0;border-top:1px solid var(--border-color);width:100%;clear:both;position:relative;z-index:1}body{display:flex;flex-direction:column;min-height:100vh}main{flex:1}footer a{color:var(--text-secondary);text-decoration:none;transition:color 0.2s ease}footer a:hover{color:var(--primary);text-decoration:underline}footer>div{max-width:100%;margin-left:auto;margin-right:auto;padding-left:1rem;padding-right:1rem}footer .footer-links{display:flex;gap:1.5rem;flex-wrap:wrap;margin-top:1rem}@media (min-width: 1024px){footer{margin-left:0;padding-left:1rem}}.abbyy-stripe{background-image:linear-gradient(45deg, #dfebfd, #dfebfd 10px, #ecf3fe 10px, #ecf3fe 20px)}.dark .abbyy-stripe{background-image:linear-gradient(45deg, rgb(30 41 59 / 0.45), rgb(30 41 59 / 0.45) 10px, rgb(15 23 42 / 0.45) 10px, rgb(15 23 42 / 0.45) 20px)}.abbyy-btn-primary{background-color:#ff2038}.abbyy-btn-primary:hover{background-color:#e01c32}.abbyy-btn-primary:focus{--tw-ring-color: rgb(255 32 56 / 0.35)}.abbyy-link-primary{color:#ff2038}.abbyy-link-primary:hover{color:#e01c32}.dark .abbyy-link-primary{color:#ff4d60}.abbyy-eyebrow{color:#0b4aaa}.dark .abbyy-eyebrow{color:#93b8ec}.docs-home{max-width:80rem;margin:0 auto;padding:2.5rem 1.25rem 8rem}@media (min-width: 1024px){.docs-home{padding-left:2.5rem;padding-right:2.5rem}}.docs-home h1{font-size:2rem;font-weight:800;margin-top:1.5rem;margin-bottom:0.75rem;color:#0f172a;letter-spacing:-0.025em}@media (min-width: 640px){.docs-home h1{font-size:2.5rem}}.docs-home>p:first-of-type{color:#374151;font-size:1.0625rem;line-height:1.75;margin-bottom:2rem}.docs-home h2{font-size:1.375rem;font-weight:700;margin-top:2.5rem;margin-bottom:0.5rem;color:#0f172a}.docs-home a.link,.docs-home p a,.docs-home [data-as=\"p\"] a{color:#0f172a!important;text-decoration:underline!important;text-decoration-thickness:1.5px!important;text-underline-offset:3px!important}.dark .docs-home a.link,.dark .docs-home p a,.dark .docs-home [data-as=\"p\"] a{color:#f1f5f9!important}.docs-home>p{color:#374151;font-size:1rem;line-height:1.75;margin-bottom:1.75rem}.docs-home .card-group{gap:0.75rem!important;margin-top:0.75rem!important;max-width:64rem}.docs-home .card [data-component-part=\"card-content-container\"]{padding:1.25rem 1.5rem!important}.docs-home .card [data-component-part=\"card-title\"]{margin-top:0.5rem!important;font-weight:600!important;font-size:0.9375rem!important;color:#0f172a}.docs-home .card [data-component-part=\"card-content\"]{font-size:0.8125rem!important;line-height:1.5!important;color:#475569}.docs-home .card [data-component-part=\"card-cta\"]{margin-top:0.75rem!important}.docs-home .learn-more{display:block;margin-top:0.5rem;font-size:0.8125rem;color:var(--primary);font-weight:500}.dark .docs-home h1,.dark .docs-home h2{color:#f1f5f9}.dark .docs-home>p,.dark .docs-home .card [data-component-part=\"card-content\"]{color:#94a3b8}.dark .docs-home .card [data-component-part=\"card-title\"]{color:#f1f5f9}@media (max-width: 768px){footer .footer-links{flex-direction:column;gap:0.75rem}footer{padding:1.5rem 1rem}}"}],"page":{"pagePath":"es/fine-parser/reference/support","slug":"/es/fine-parser/reference/support","pageMetadata":{"title":"Soporte y SLA","keywords":["soporte de FineParser","soporte de la comunidad","GitHub","soporte técnico de ABBYY","SLA empresarial","niveles de soporte","ayuda de FineParser","informar de un error","acuerdo de nivel de servicio"],"description":null,"href":"/es/fine-parser/reference/support"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,p:`p`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,..._provideComponents(),...props.components},{Heading,Table}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!Table)_missingMdxReference(`Table`,true);return _jsxs(_Fragment,{children:[_jsxs(_components.p,{children:[`El soporte depende de su plan. El soporte de la comunidad está abierto a todos y se ofrece a través del `,_jsx(_components.a,{href:`https://github.com/abbyy/FineParser`,children:`repositorio de FineParser en GitHub`}),`.`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Plan`}),_jsx(_components.th,{children:`Soporte`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Free, Starter, Growth`}),_jsx(_components.td,{children:`Comunidad`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Business`}),_jsx(_components.td,{children:`Comunidad y soporte técnico de ABBYY`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:`Enterprise`}),_jsx(_components.td,{children:`SLA empresariales y soporte técnico de ABBYY`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`community-support`,children:`Soporte de la comunidad`}),`\n`,_jsxs(_components.p,{children:[`El `,_jsx(_components.a,{href:`https://github.com/abbyy/FineParser`,children:`repositorio de FineParser en GitHub`}),` es el lugar para hacer preguntas, notificar errores, solicitar funciones y ver con qué se han encontrado otros usuarios. Busque entre las incidencias existentes antes de abrir una nueva e incluya su versión de FineParser, el comando que ejecutó y un documento de muestra, si puede compartirlo.`]}),`\n`,_jsx(Heading,{level:`2`,id:`abbyy-technical-support`,children:`Soporte técnico de ABBYY`}),`\n`,_jsxs(_components.p,{children:[`Los clientes con plan Business pueden abrir un ticket con el `,_jsx(_components.a,{href:`https://support.abbyy.com/hc/en-us`,children:`soporte técnico de ABBYY`}),`, además de utilizar el canal de la comunidad.`]}),`\n`,_jsx(Heading,{level:`2`,id:`enterprise-slas`,children:`SLA empresariales`}),`\n`,_jsxs(_components.p,{children:[`Los clientes Enterprise cuentan con objetivos contractuales de respuesta y resolución, rutas de escalado y contactos designados, además del soporte técnico de ABBYY. Consulte `,_jsx(_components.a,{href:`/es/fine-parser/reference/enterprise`,children:`FineParser Enterprise`}),`.`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Soporte y SLA","keywords":["soporte de FineParser","soporte de la comunidad","GitHub","soporte técnico de ABBYY","SLA empresarial","niveles de soporte","ayuda de FineParser","informar de un error","acuerdo de nivel de servicio"],"description":null,"href":"/es/fine-parser/reference/support"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Soporte de la comunidad","slug":"community-support","depth":2,"children":[]},{"title":"Soporte técnico de ABBYY","slug":"abbyy-technical-support","depth":2,"children":[]},{"title":"SLA empresariales","slug":"enterprise-slas","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":["/_mintlify/custom/abbyy/1facc084b5289853/images/vantage/scanning-station/breadcrumbs.js"],"subdomain":"abbyy","siteName":"ABBYY Documentation","title":"Soporte y SLA - ABBYY Documentation","relatedPagesConfig":{"enabled":false,"limit":5,"mode":"automatic"},"navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/fine-parser/reference/support","matchLevel":1},"de":{"href":"/de/fine-parser/reference/support","matchLevel":1},"es":{"href":"/es/fine-parser/reference/support","matchLevel":0},"fr":{"href":"/fr/fine-parser/reference/support","matchLevel":1},"ja":{"href":"/ja/fine-parser/reference/support","matchLevel":1}}},"lastModified":"2026-11-07T14:46:44.953Z","originalFileLocation":"es/fine-parser/reference/support.mdx","locale":"es"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"ABBYY Documentation\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Soporte y SLA - ABBYY Documentation\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"ABBYY Documentation\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.abbyy.com/es/fine-parser/reference/support\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://abbyy.mintlify.site/_mintlify/api/og/v2?division=Referencia\u0026amp;title=Soporte+y+SLA\u0026amp;theme=f04d8e033635e7b871ba790e\u0026amp;signature=138b5f35bb26398de5b743a0ffea3581c2c5370e27b8bc3c256cabeda2ff1138\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Soporte y SLA - ABBYY Documentation\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://abbyy.mintlify.site/_mintlify/api/og/v2?division=Referencia\u0026amp;title=Soporte+y+SLA\u0026amp;theme=f04d8e033635e7b871ba790e\u0026amp;signature=138b5f35bb26398de5b743a0ffea3581c2c5370e27b8bc3c256cabeda2ff1138\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/abbyy/qG6QlNTVUcFt7aek/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"ABBYY Documentation\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#ff2038\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.abbyy.com/es/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/es/fine-parser/reference/support.md\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"es\" href=\"https://docs.abbyy.com/es/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"en\" href=\"https://docs.abbyy.com/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"de\" href=\"https://docs.abbyy.com/de/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"fr\" href=\"https://docs.abbyy.com/fr/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"ja\" href=\"https://docs.abbyy.com/ja/fine-parser/reference/support\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"x-default\" href=\"https://docs.abbyy.com/fine-parser/reference/support\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.abbyy.com/#organization\",\"name\":\"ABBYY Documentation\",\"url\":\"https://docs.abbyy.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/abbyy/jZX7kaKQgdxaDiIT/logo/ABBYY.png?fit=max\u0026auto=format\u0026n=jZX7kaKQgdxaDiIT\u0026q=85\u0026s=22a894b7aa77d1a21a7cea6a2484f822\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.abbyy.com#website\",\"name\":\"ABBYY Documentation\",\"url\":\"https://docs.abbyy.com\",\"publisher\":{\"@id\":\"https://docs.abbyy.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.abbyy.com/es/fine-parser/reference/support#webpage\",\"url\":\"https://docs.abbyy.com/es/fine-parser/reference/support\",\"name\":\"Soporte y SLA\",\"dateModified\":\"2026-11-07T14:46:44.953Z\",\"isPartOf\":{\"@id\":\"https://docs.abbyy.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.abbyy.com/es/fine-parser/reference/support#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.abbyy.com/es/fine-parser/reference/support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Referencia\",\"item\":\"https://docs.abbyy.com/es/fine-parser/reference/enterprise\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soporte y SLA\",\"item\":\"https://docs.abbyy.com/es/fine-parser/reference/support\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.abbyy.com/es/fine-parser/reference/support#article\",\"headline\":\"Soporte y SLA\",\"name\":\"Soporte y SLA\",\"url\":\"https://docs.abbyy.com/es/fine-parser/reference/support\",\"mainEntityOfPage\":{\"@id\":\"https://docs.abbyy.com/es/fine-parser/reference/support#webpage\"},\"dateModified\":\"2026-11-07T14:46:44.953Z\",\"keywords\":\"soporte de FineParser, soporte de la comunidad, GitHub, soporte técnico de ABBYY, SLA empresarial, niveles de soporte, ayuda de FineParser, informar de un error, acuerdo de nivel de servicio\",\"publisher\":{\"@id\":\"https://docs.abbyy.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.abbyy.com#website\"}}]}\u003c/script>","siteName":"ABBYY Documentation","nav":{"languages":[{"language":"en","pages":[{"title":"en","href":"/fine-parser/reference/support"}]},{"language":"de","pages":[{"title":"de","href":"/de/fine-parser/reference/support"}]},{"language":"es","products":[{"product":"Inicio","description":"Portal de documentación de ABBYY","pages":[{"title":"Inicio","href":"/es/home"}]},{"product":"Vantage","description":"Procesamiento inteligente de documentos con tecnología de IA","pages":[{"title":"Vantage","href":"/es/vantage/introduction"}]},{"product":"Vantage Self-Hosted","description":"Implementación de ABBYY Vantage en Kubernetes alojada en la infraestructura del cliente","versions":[{"version":"2.7"},{"version":"3.0"}],"pages":[{"title":"Vantage Self-Hosted","href":"/es/vantage/self-hosted/v3.0/introduction"}]},{"product":"FineParser","description":"Análisis sintáctico de documentos nativo de Docker para flujos de IA","tabs":[{"tab":"Básico","groups":[{"group":"Primeros pasos","pages":[{"title":"Introducción","href":"/es/fine-parser/getting-started/introduction"},{"title":"Inicio rápido","href":"/es/fine-parser/getting-started/quickstart"},{"title":"Agentes de codificación con IA","href":"/es/fine-parser/getting-started/ai-agents"}]},{"group":"Fundamentos","pages":[{"title":"Configuración","href":"/es/fine-parser/basics/configuration"},{"title":"Modos de reconocimiento","href":"/es/fine-parser/basics/recognition-modes"},{"title":"Idiomas","href":"/es/fine-parser/basics/languages"},{"title":"Formatos de Actividad Output","href":"/es/fine-parser/basics/output-formats"},{"title":"Licencias y planes","href":"/es/fine-parser/basics/licenses-and-plans"}]},{"group":"Conceptos","pages":[{"title":"DocLang","href":"/es/fine-parser/concepts/doclang"},{"title":"REST API","href":"/es/fine-parser/concepts/rest-api"},{"title":"CLI","href":"/es/fine-parser/concepts/cli"}]},{"group":"Referencia","pages":[{"title":"FineParser Enterprise","href":"/es/fine-parser/reference/enterprise"},{"title":"FineReader Engine","href":"/es/fine-parser/reference/finereader-engine"},{"title":"Privacidad de datos y telemetría","description":null,"href":"/es/fine-parser/reference/data-privacy"},{"title":"Soporte y SLA","href":"/es/fine-parser/reference/support"}]}]},{"tab":"Empresarial","pages":[{"title":"Empresarial","href":"/es/fine-parser/enterprise/getting-started/introduction"}]},{"tab":"Notas de la Versión","pages":[{"title":"Notas de la Versión","href":"/es/fine-parser/release-notes/1.0"}]}]},{"product":"FineReader Engine","description":"SDK de OCR para desarrolladores","pages":[{"title":"FineReader Engine","href":"/es/fine-reader/engine/introduction"}]},{"product":"FlexiCapture","description":"ABBYY FlexiCapture: diseño, captura, escaneo, procesamiento, verificación, administración e integración del procesamiento inteligente de documentos.","pages":[{"title":"FlexiCapture","href":"/es/flexi-capture/overview/hub"}]}]},{"language":"fr","pages":[{"title":"fr","href":"/fr/fine-parser/reference/support"}]},{"language":"ja","pages":[{"title":"ja","href":"/ja/fine-parser/reference/support"}]}]},"basePath":"","title":"Soporte y SLA - ABBYY Documentation","buildId":"dpl_DTau1J5HqS9UTgVSDwGksstFWtPa","deploymentId":"dpl_DTau1J5HqS9UTgVSDwGksstFWtPa","dynamics":[],"chunks":[]}