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Support depends on your plan. Community support is open to everyone and lives in the FineParser GitHub repository.

Community support

The FineParser repository on GitHub is where to ask questions, report bugs, request features, and see what other people have run into. Search existing issues before opening a new one, and include your FineParser version, the command you ran, and a sample document when you can share one.

ABBYY technical support

Business plan customers can open a ticket with ABBYY technical support in addition to using the community channel.

Enterprise SLAs

Enterprise customers get contractual response and resolution targets, escalation paths, and named contacts alongside ABBYY technical support. See FineParser Enterprise.