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This article lists the potential causes of problems that can arise while using the application, as well as setting out the possible ways of correcting them. This includes the following examples: problems that occur during application installation, problems related to connecting a database, importing and exporting data, or setting up a processing stage. Here, you will also find information about tools that can be used to work with the application’s logs.

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What’s covered

Installation problems

Missing prerequisites, permissions, MSI/setup logs, and Licensing Service errors.

Integration problems

Data import/export: Hot Folder, OpenOffice conversion, email, MAPI, and Graph API.

Component compatibility problems

Compatibility between components: database creation, deadlocks, notifications, and servers.

Document processing problems

Workflow, script, and project-setting issues across batches and Web Stations.

Logging and other tools

Processing Server/Station trace logs, Fiddler request capture, and Web Station logging.