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These problems commonly cause installation errors:

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Logging

Installation can still fail after the system requirements are met and the user account holds all the required permissions. Enable installation logging to analyze and eliminate the errors.

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Log a setup.exe installation

Installing with setup.exe enables logging automatically. A failed installation stores its logs in the %temp% folder. A successful one stores them in the folder where the product is installed. For a distributed version, error information may sit in these files:
  • ABBYY FlexiCapture 12 Servers x64.log
  • ABBYY FlexiCapture 12 Stations x64.log
  • ABBYY FlexiCapture 12 Authentication Module.log
  • AbbyyMsiLog.txt
Standalone installations and installations of separate stations name their log files the same way. Examples include ABBYY FlexiCapture 12 Verification Station x64.log and ABBYY FlexiCapture 12 Operator Station x64.log. Examine the log files when an error occurs during installation. If you cannot fix the errors yourself, contact ABBYY technical support and provide all the installation logs.

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Log an .msi installation

Installing from an .msi file needs logging turned on by hand. Set these registry keys to enable it.
Set them as follows to disable logging again.

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Analyze .msi installation logs

Analyze the logs with the Wilogutl.exe utility, part of the Windows SDK.
1

Open the log file

Launch Wilogutl.exe and select the log file you want to examine.
Screenshot of the Wilogutl utility with a log file selected for analysis.
2

Analyze the log

Click Analyze.
Screenshot of the Wilogutl log analysis results.
The Windows Installer documentation describes some typical .msi installation errors.

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Error when launching the Licensing Service

When installation reports that the Licensing Service could not be launched, analyze the licensing logs. They sit in the Licenses folder, by default C:\ProgramData\ABBYY\FlexiCapture\12.0\Licenses. If the logs do not solve the problem, run extended diagnostics. Launch the licensing service locally with this command.
If you cannot fix the errors yourself, contact ABBYY technical support and provide the updated logs from C:\ProgramData\ABBYY\FlexiCapture\12.0\Licenses.