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Some common problems that may cause errors during installation:

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Logging

If the system requirements have been met and the user account has all the required permissions but an error still occurs during installation, enable installation logging. This allows you to analyze and eliminate any errors.

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Log a setup.exe installation

When installing using setup.exe, logging is done automatically. The logs are stored in the %temp% folder if errors occurred during installation, and in the folder where the product is installed if installation finished successfully. For a distributed version, information about errors may be stored in the following files:
  • ABBYY FlexiCapture 12 Servers x64.log
  • ABBYY FlexiCapture 12 Stations x64.log
  • ABBYY FlexiCapture 12 Authentication Module.log
  • AbbyyMsiLog.txt
For a standalone installation and installations of separate stations, the log files are named accordingly. For example, ABBYY FlexiCapture 12 Verification Station x64.log, ABBYY FlexiCapture 12 Operator Station x64.log, and so on.
If an error occurs during installation, examine the information in the log files. If you cannot fix the errors yourself, contact ABBYY’s technical support and provide all the installation logs.

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Log an .msi installation

When installing using an .msi file, logging needs to be enabled manually. To enable it, set the following registry keys:
To disable logging, set the keys as follows:

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Analyze .msi installation logs

Logs can be analyzed using the Wilogutl.exe utility, which is part of the Windows SDK.
1

Launch the utility

Launch Wilogutl.exe.
2

Select the log file

Select the appropriate log file.
Screenshot of the Wilogutl utility with a log file selected for analysis
3

Analyze the log

Click Analyze.
Screenshot of the Wilogutl log analysis results
Some typical .msi installation errors are described in the Windows Installer documentation.

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Error when launching the Licensing Service

If a message saying that the Licensing Service could not be launched appears during installation, analyze the licensing logs. These are stored in the Licenses folder (the default location is C:\ProgramData\ABBYY\FlexiCapture\12.0\Licenses). If analyzing the logs does not help you solve the problem, run extended diagnostics. To do this, launch the licensing service locally by running the following command:
If you cannot fix the errors yourself, contact ABBYY’s technical support and provide the updated logs stored in C:\ProgramData\ABBYY\FlexiCapture\12.0\Licenses.