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In the web Administration and Monitoring Console, you can view an event log and identify tasks that have been processed with errors. The FlexiCapture Cloud REST API assigns a unique identifier to each new task. After that, a batch with the same name is created in FlexiCapture Cloud and is queued for processing. To check the status of a task based on its ID:
1

Log in to the console

Enter your account credentials to log in to the web Administration and Monitoring Console on your tenant.
Screenshot of the ABBYY FlexiCapture web Administration and Monitoring Console Log In box, with the Log in to Tenant link highlighted.
Screenshot of the Log in to Tenant page of the ABBYY FlexiCapture web Administration and Monitoring Console, where the tenant name is entered before continuing.
Screenshot of the tenant login box of the ABBYY FlexiCapture web Administration and Monitoring Console, with the user name and password entered before clicking Log In.
2

Open the event log

Click Processing Monitor and then click Event log.
Screenshot of the top navigation of the ABBYY FlexiCapture web Administration and Monitoring Console, with the Processing Monitor menu and the Event log tab highlighted.
3

Create a filter for the task ID

Click the + icon to create a new filter that looks for the batch with the same name as the ID of the task you are looking for.
Screenshot of the event log in the ABBYY FlexiCapture Administration and Monitoring Console, with the filter creation panel open after clicking the plus icon.
After you enter the ID in the field on the right, make sure you click the matching ID that appears in the tip below the entry field; otherwise the filter will not work.
Screenshot of the filter entry field in the ABBYY FlexiCapture event log, showing the matching task ID suggestion that must be clicked below the field.
4

Apply the filter

Click Apply.
5

Review the results

Review the task status and any errors found in the task.
6

Contact support if needed

If you are unable to fix an error, contact the technical support team.
The batch ID in FlexiCapture Cloud will not match the task ID in the FlexiCapture REST API.
For the description of HTTP error codes that may be returned to REST API requests, see Request errors.