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Generally, the process should be as follows:
  1. Start an HTTP Archive (HAR) capture.
  2. Reproduce the behavior step by step.
  3. End and save the HTTP Activities capture log.
  4. Send the file to the ABBYY Vantage support team for review.
To start an HAR capture, the following steps should be performed depending on your web browser:

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Chrome

  1. Go to the browser tab with ABBYY Vantage.
  2. In the top-right corner of your browser window, click the Chrome menu (three vertical dots).
  3. Click Tools > Developer Tools. The Developer Tools window will open as a docked panel at the side or bottom of Chrome.
  4. Click the Network tab and select Preserve log. A red circle will appear in the top-left corner of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording the activity in your browser.
  5. Refresh the page and reproduce the problem while the capture is running.
  6. After the issue is successfully reproduced, right-click any row of the activity pane and select Save as HAR with Content.
  7. Select the Console tab.
  8. Right-click anywhere in the console and select Save as….
  9. Name the log file “Chrome-console.log”.
  10. Send both files as shared links in a reply to your case.

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Safari

  1. Go to the menu bar and click Preferences > Advanced: “Show Develop menu in menu bar”.
  2. Go to the browser tab with ABBYY Vantage.
  3. In the menu bar at the top, click Develop and select Show Web Inspector.
  4. Click the Console tab and select Preserve Log.
  5. Go back to the Network tab.
  6. Refresh the page and reproduce the problem while the capture is running.
  7. After the issue is successfully reproduced, right-click any row of the activity pane and select Export HAR.
  8. Click the Console tab.
  9. Right-click any row and select Select all.
  10. Paste the contents in a text file and name it “console-log.txt”.
  11. Send both files as shared links in a reply to your case.

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Edge

  1. Go to the browser tab with ABBYY Vantage.
  2. In the top-right corner of your browser window, click the Edge menu (three horizontal dots).
  3. Select Developer Tools.
  4. Click the Network tab.
  5. Clear the Clear entries on navigate option, which is selected by default. The icon looks like a blue arrow with a red X.
  6. The play button Start Profiling Session should be selected by default. This means the capture function is running.
  7. Refresh the page and reproduce the problem while the capture is running.
  8. After the issue is successfully reproduced, click the Export as HAR icon. The icon looks like a floppy disk.
  9. Click the Console tab.
  10. Right-click any row and select Copy all.
  11. Paste the contents in a text file and name it “console-log.txt”.
  12. Send both files as shared links in a reply to your case.

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Firefox

  1. Go to the browser tab with ABBYY Vantage.
  2. Click the Firefox menu (three horizontal parallel lines) in the top-right corner of your browser window.
  3. Select Web Developer > Network. The Developer Tools window will open as a docked panel at the side or bottom of Firefox.
  4. Click the Network tab and select Persist logs.
  5. Refresh the page and reproduce the problem while the capture is running.
  6. After the issue is successfully reproduced, right-click on any row of the activity pane and select Save all as HAR.
  7. Select the Console tab.
  8. Right-click any row and select Select all.
  9. Paste the contents in a text file and name it “console-log.txt”.
  10. Send both files as shared links in a reply to your case.
Note: For a list of supported internet browsers, see Supported Internet Browsers.