ABBYY Know Your Customer (KYC) Agent

The ABBYY Know Your Customer (KYC) Agent streamlines identity verification and regulatory compliance. It runs on IBM watsonx Orchestrate, where agentic AI validates requests and acts on them. ABBYY Vantage (Document AI) extracts and structures key data from customer documents, and ABBYY Timeline (Process AI) tracks every step to surface bottlenecks and keep the process transparent. The result is faster onboarding and stronger compliance, with less manual effort.

Why automate KYC

Manual KYC slows onboarding, raises costs, and creates compliance risk. The KYC Agent removes that friction. It validates requests, applies business rules, extracts data automatically, and records every step for a complete, auditable view of each case.

How the KYC Agent works

The KYC Agent coordinates ABBYY Vantage, ABBYY Timeline, and agentic AI in IBM watsonx Orchestrate across the full onboarding lifecycle.

Diagram of the KYC process flow in IBM watsonx Orchestrate: customer onboarding and data collection feed ABBYY Document AI for auto-classification and extraction, then ABBYY Process AI for risk screening and compliance check, an approval or rejection decision, an AI Agent that reaches out for missing documents, and ongoing monitoring of onboarded customers.

Each KYC case moves through the following stages.

Stage	Description
Initiation	The agent collects the information needed to start the KYC process.
Document submission	The agent requests and collects the KYC documents (such as ID, proof of address, and financial statements) and uploads them to ABBYY Vantage (Document AI).
Multi-document support	Users can submit several documents, such as identity documents, tax forms, and bank statements, combined into a single PDF. The agent classifies and processes each document within the workflow.
Session-based processing	Each chat session handles one KYC case and its document package. Start a new chat session for each new KYC request.
Classification and extraction	ABBYY Vantage classifies the documents, extracts and structures the key data fields, and prepares the output.
Data retrieval	The agent fetches the extracted output from ABBYY Vantage.
Validation and decision	Using agentic AI, the agent validates the data, applies business rules, and approves or rejects the request.
Process tracking	Each step is logged in ABBYY Timeline (Process AI) for visibility, monitoring, and compliance tracking.
Completion	The agent confirms the outcome to the user and closes the KYC process.

Solution benefits

Benefit	Description
Streamlined onboarding	Automates the entire KYC journey, from document collection to approval.
Higher accuracy	ABBYY Vantage (Document AI) extracts and structures customer data with precision.
Smarter decisions	Agentic AI in watsonx Orchestrate validates inputs, applies rules, and takes the appropriate action.
End-to-end visibility	ABBYY Timeline (Process AI) tracks every step, highlighting bottlenecks and enabling continuous improvement.
Reduced manual effort	Minimizes repetitive tasks and manual errors, lowering operational costs.
Faster turnaround	Accelerates approvals for quicker customer onboarding.

Get started

Set up the KYC Agent in this order:

Next steps

Timeline event log schema

The event log columns the ABBYY Timeline project must use for KYC data ingestion.

Release notes

Version history, new features, and known issues.

Get help

If you run into issues while installing, configuring, or running the KYC Agent, use these ABBYY resources:

ABBYY documentation – Configuration, APIs, authentication, best practices, and troubleshooting at docs.abbyy.com.
ABBYY Support Portal – Customers and partners with an active support agreement can submit tickets at support.abbyy.com.

When you raise a support request, include a description of the issue along with your environment and configuration details so the ABBYY Support team can investigate it quickly.

​Why automate KYC

​How the KYC Agent works

​Solution benefits

​Get started

​Next steps