Firewall issues
A firewall protects the computer or the network and allows incoming connections from limited access points only when certain rules are followed. The firewall rejects all data that does not conform to its policies, which are set by the firewall administrator. To stop your firewall from blocking ABBYY FlexiCapture Cloud from accessing the user’s resources, set up your firewall rules correctly. This applies regardless of the import type that you are using. For more information, see Import security features in ABBYY FlexiCapture Cloud.Network issues
If network issues or issues with the secure SSL/TLS connection arise, contact your organization’s local network administrator.IMAP issues
For importing documents to ABBYY FlexiCapture Cloud from emails using the IMAP server (outlook.office365.com), a Hot Folder image import profile is used. Each import profile is assigned to a single email account.Email account problems
When importing files via email, problems with user account details often arise. To solve these issues, check the following:- Verify that you are using the correct password for the email account.
- Make sure that the email account that you are importing messages from works.
Attachments removed by Microsoft Office 365 ATP
In some cases, import errors may be caused by the Microsoft Office 365 Advanced Threat Protection (ATP) cloud email filtering service. When an email account is activated, the ATP service temporarily deletes attachments from emails and replaces them with a token file. After they have been checked, the files are restored, which means that no errors should occur if the import is repeated. To solve this type of problem, set up exceptions in the service policy rules. For more information about how the service works, see Microsoft’s official website.ABBYY FlexiCapture Connect issues
Error 403 returned by IIS
When importing files using ABBYY FlexiCapture Connect, you may encounter a code 403 error returned by the IIS service. The cause of this type of error may be the incorrect assignment of roles to the user account that was used to configure ABBYY FlexiCapture Connect. To import documents, set up the user account as an External User. For more information, see Set up user roles and access rights.Collect the ABBYY FlexiCapture Connect service log
If the cause of the problem is not known, inspect the ABBYY FlexiCapture Connect service logs in Event Viewer.1
Repeat the import attempt
Repeat the import attempt.
2
Open Event Viewer
Navigate to Control Panel → Administrative Tools → Event Viewer.
3
Open Windows Logs
Select Windows Logs.
4
View the application logs
Select Application and view the logs.