Database creation problems
The “Access Denied” error, missing connection strings, and Oracle database failures.
Database deadlocks
Log and analyze SQL deadlocks with Extended Events sessions.
Problems with sending email notifications
Notifications are not sent — check SMTP settings, the MessageQueue table, and the Processing Server.
Application Server performance diagnostics
Verify the Application Server via IIS pages and the WSDL endpoint, and enable failed request tracing.
Licensing Server problems
Launch the Licensing Service manually for diagnostics and fix the “RPC Service is not available” error on port 3020.
Processing Server problems
The Processing Server cannot launch or stops periodically.
Processing Station problems
A Processing Station cannot be added or launched.
Enable detailed error responses in IIS
Turn on detailed HTTP error responses in IIS Manager or web.config.