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Check the notification settings

When no email notifications arrive, start in the Administration and Monitoring Console:
  • Confirm that the outgoing settings are correct on the FlexiCapture12/monitoring/#Settings/SmtpSettings page.
  • Confirm that notification sending is enabled on the FlexiCapture12/monitoring/#Settings/Notifications page.

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Check that messages are sent

Outgoing email messages appear in the MessageQueue table in the database, and the Processing Server sends them.
1

Stop the Processing Server

Confirm that the expected messages appear in the queue.
2

Launch the Processing Server

If the messages disappear, they have been sent.
Messages that were sent but never arrived need investigating on the client side. Spam filtering is a common cause. If the messages stay in the queue long after the Processing Server starts, check the Processing Server system log for errors. Two causes are the most common:
  • The email server is unavailable, often because of incorrect firewall or proxy settings.
  • The connection cannot be established, because the access permissions are wrong or insufficient.