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This section offers solutions to problems with workflows, script customization, and project settings (including Document Definitions, export paths, and data sets).

Problems with batch processing

A batch is not processed or exported — check the Processing Server, Hot Folder import, and API submission.

Scanning plugin problems

The scanning plugin stops working after a disconnected session on a shared machine.

Web Station error diagnostics

Diagnose Web Station errors with and without HTTP codes, and the “Cannot get license ticket” error.

HTTP Error 413 when processing a batch

Raise the IIS request-size limit when a request exceeds the default 30 MB.

Image overlay for color forms

Show the form blank overlaid on scanned data during verification.