Scanning documents on a web station requires the ABBYY Scanning Plugin.
Why a shared machine breaks the plugin
The plugin does not support concurrent use by different operators. Each operator sharing a machine has to sign out when they finish.
Failing to sign out leaves a disconnected session behind. Other users’ web stations then send their requests to the HTTP server of that disconnected session, and the scanning plugin stops working.
Recover the plugin
Use any one of these:
- Restart the machine. This closes all sessions, and the plugin launches under the correct user.
- End the
ScanningPluginBR.exe process in Task Manager, which needs administrator privileges. This avoids a restart.
- Run
ScanningPluginBR.exe /server. This ends both the process and the session, and the plugin launches under the current user.
ScanningPluginBR.exe sits in %ProgramFiles% when a system administrator installed the plugin, and in %USER%\AppData\Local\ABBYY\ScanningPlugin\3.0 otherwise.
