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Errors without HTTP error codes

Some Web Station errors carry no HTTP error code such as 400 or 500. Collect the browser console output for those.
1

Open the Developer console

Press F12 and go to the Console tab.
Screenshot of the browser developer tools open at the Console tab on the Web Station.
2

Copy the error list

Copy everything the console displays.
3

Enable logging and reproduce the error

Turn on logging for the Web Station that displays the error, then reproduce it. For more information, see Web Station logging.
4

Contact ABBYY technical support

Send the error list from the Console tab together with the Web Station log files.
Errors of this kind include a document layout that will not display in full or in part when you take a job, and Parameter cannot be null.

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Errors with HTTP error codes

Other errors appear in a window with an HTTP error code, for example Error 400: bad request or Error 500 while completing task.
1

Check the Application Server system log

Look for errors recorded around the time the Web Station error appeared.
2

Enable the logging that matches the error

If the error is intermittent, enable logging on the Web Station that reports it. For more information, see Web Station logging.If the error reproduces reliably, enable Fiddler logging instead. For more information, see Fiddler logging.
3

Contact ABBYY technical support

Send the Web Station logs and the Fiddler logs covering the period when the error occurred.

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The Cannot get license ticket error on Web Stations

This error can appear when you open a job, or when you try to scan or add an image to a batch.
Screenshot of the FlexiCapture Verification Web Station showing a No License page with the message Cannot get license ticket and a Return to list of projects button.
To resolve it, check that:
  • The Processing Server is running.
  • Free licenses are available. To check, launch the License Manager, select a license, and go to Service → License Usage Statistic in the main menu.
Screenshot of the License Manager main menu with Service, License Usage Statistic selected.
If all licenses are in use, look for frozen sessions holding them. Open the System Monitoring → Sessions page in the Administration and Monitoring Console.