Statistics columns
If Queue shows a high number while Throughput stays low (for example, Queue is 300 and Throughput is 0), transactions are held up at one of the processing steps. The system administrator needs to investigate.
What creates a transaction
A transaction is a unit for processing documents and document groups in Vantage. The following actions create a transaction:- Uploading documents on the Documents page.
- Uploading documents from a mobile device.
- Uploading documents using Try Skill.
- Creating a transaction through the Vantage API.
- Uploading documents from third-party systems using connectors.
- Uploading documents from an additional source set up in the Input activity block of a Process skill (an email folder or a shared folder).
- Uploading documents in Skill Designer.
Find, filter, and sort skills
Use the Find name button to search for skills. To filter skills by type, click a skill type above the table, such as Process or Document. To sort the list, click a column name or the arrow next to it. Click again to reverse the order. You can sort by Name, Queue / Throughput, and Processed Transactions.Use the statistics to monitor processing
Administrators and supervisors use these statistics to optimize system operation. For example:- A process owner can check the Throughput column to see whether the number of processed transactions meets the KPIs.
- A processing supervisor can compare the Queue and Throughput columns to see whether transactions get stuck at certain stages.
- A manual review supervisor can check the Estimated Manual Review Time column to see whether more operators should be allocated to a particular skill.