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An operator may open a task and then remain inactive for a considerable period of time. After some time of inactivity, the working session of this operator will become inactive. Inactive sessions with open tasks may result in a failure to meet the processing targets specified in your SLA, or delay the processing of entire batches. To prevent this from happening, you can specify a timeout period after which an inactive session will be automatically closed. All open sessions, both active and inactive, are displayed in the Administration and Monitoring Console in System Monitor → Sessions. You can specify a timeout on the following stations:
  • (local or remote) Verification Station
  • (local or remote) Data Verification Station
  • (local) Project Setup Station
  • Web Verification Station
  • Web Capture Station
A session becomes inactive if the operator has not performed any actions within a certain period of rime. The Processing Server will poll the Application Server every 60 minutes and delete any sessions that have timed out. If a timed out session contains an open task, this task will be returned into the general queue and all the changes made by the operator will be lost.A timeout can be set locally for each station. The default timeout value is 15 minutes. This value can be changed by modifying the following registry key:Computer\HKEY_CURRENT_USER\Software\ABBYY\FlexiCapture\12.0\Shell\Options\UserTimeOut.If there is no such key in the Windows registry on a given machine, simply add this key and enter a desired timeout value.Once a session becomes inactive, the timeout countdown begins on the Application Server.A timeout period after which a session will become inactive can be specified in Internet Information Service on the computer where the Application Server is installed.To specify a timeout value:
  1. Click Control Panel → System and Security → Administrative Tools → Internet Information Service (IIS) Manager.
  1. In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.
  1. Enter a timeout value in minutes in the InactiveSessionTimeoutMinutes parameter. The default value of this parameter is 0. If there is no such parameter in IIS Manager, simply add this parameter and specify a desired timeout value.
The timeouts for the Verification Stations, the Data Verification Stations, and the Project Setup Station are stored in the web.config file on the Application Server (the default address is C:\inetpub\wwwroot\FlexiCapture12\Server\web.config).You can use any text editor to open and edit the web.config file.If a timed out session contains an open task, this task will be returned into the general queue and all the changes made by the operator will be lost.
On a web station, the timeout countdown begins after the operator has not performed any actions in the station’s browser window for a certain period of time. The default timeout value is 120 minutes. The Processing Server will poll the Application Server every 60 seconds (unless you have specified a different polling period) and delete any inactive sessions that have timed out.You can modify any of the timeout values.Note: The timeout value you specify for the web stations will only apply to the Web Verification Stations and the Web Capture Stations.A timeout period after which a session will become inactive on a web station can be specified in Internet Information Service on the computer where the Application Server is installedTo specify a timeout value:
  1. Click Control Panel → System and Security → Administrative Tools → Internet Information Service (IIS) Manager.
  2. In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Verification → Application Settings.
  1. In Application Settings, modify the values of the following parameters:
  • SessionInactiveLifetimeInMinutes specifies a timeout value after which a session becomes inactive. The default value is 120 minutes.
  • SessionRefreshInterval specifies a polling interval in milliseconds. The default value is 60,000, i.e. the Application Server will poll the web stations for inactive sessions every 60 seconds.
If there are no such parameters in IIS Manager, simply add these parameters and specify desired values.The timeouts for the web stations are stored in the web.config file (the default address is C:\inetpub\wwwroot\FlexiCapture12\Verification\Web.config).You can use any text editor to open and edit the web.config file.Once a web station times out, the user of that web station will be redirected to the login page.If an inactive session contains an open task, that task will be returned to the general queue and all the changes made by the operator will saved on the Application Server, even if the operator has not clicked the Save button. When another operator picks up this task from the Application Server, he/she will be able to accept or reject the changes made by the previous operator before the task was returned to the general queue.