Specifying timeouts for postponed tasks and tasks assigned to specific operators

You can specify a timeout period after which a task will be automatically returned to the general queue. Timeouts can be specified for the following types of tasks:

Postponed tasks
An operator can pick up a task from a queue and then decide to postpone it. Postponed tasks of one operator will remain inaccessible to other operators, which may sometimes delay the processing of the entire batch.
Postponed rescanning tasks
Tasks assigned to specific operators
Tasks assigned to one operator will remain inaccessible to other operators.

Postponed tasks and tasks assigned to a specific operator can be returned to the general queue either manually or automatically.

Specifying a timeout to return postponed tasks to the general queue

A timeout period after which a postponed task will be returned to the general queue can be specified in Internet Information Service Manager. Every 60 minutes, the Processing Server will check for timed out tasks and return them to the general queue.To specify a timeout value:

Click Control Panel → System and Security → Administrative Tools → Internet Information Service (IIS) Manager.
In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.

Enter a timeout value in minutes in the PostponedTaskExpirationMinutes parameter. The default value of this parameter is 0. If there is no such parameter in IIS Manager, simply add this parameter and specify a desired timeout value.

When a postponed task is returned to the general queue, all the changes made by the operator will be saved on the Application Server, even if the operator has not clicked the Save button. When another operator picks up this task from the Application Server, he/she will be able to accept or reject the changes made by the previous operator before the postponed task was returned to the general queue.

Specifying a timeout to return postponed rescanning tasks to the general queue

A timeout period after which a postponed rescanning task will be returned to the general queue can be specified in Internet Information Service Manager. Every 60 minutes, the Processing Server will check for timed out rescanning tasks and return them to the general queue.To specify a timeout value:

Click Control Panel → System and Security → Administrative Tools → Internet Information Service (IIS) Manager.
In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.

Enter a timeout value in minutes in the RescanningTaskExpirationMinutes parameter. The default value of this parameter is 0. If there is no such parameter in IIS Manager, simply add this parameter and specify a desired timeout value.

When a postponed rescanning task is returned to the general queue, all the changes made by the operator will be saved on the Application Server, even if the operator has not clicked the Save button. When another operator picks up this rescanning task from the Application Server, he/she will be able to accept or reject the changes made by the previous operator before the postponed rescanning task was returned to the general queue.

Specifying a timeout to return to the general queue tasks assigned to specific operators

A timeout period after which a task assigned to a specific operator will cease to be assigned to that operator can be specified in Internet Information Service Manager. Every 60 minutes, the Processing Server will check for timed out assigned tasks and return them to the general queue.To specify a timeout value:

Click Control Panel → System and Security → Administrative Tools → Internet Information Service (IIS) Manager.
In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.

Enter a timeout value in minutes in the PersonalTaskExpirationMinutes. The default value of this parameter is 0. If there is no such parameter in IIS Manager, simply add this parameter and specify a desired timeout value.

When a timed out assigned task is returned to the general queue, it will become accessible to other operators.