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You can specify a timeout period after which a task will be automatically returned to the general queue. Timeouts can be specified for the following types of tasks: Postponed tasks and tasks assigned to a specific operator can be returned to the general queue either manually or automatically.

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Set a timeout for postponed tasks

IIS Manager sets how long a postponed task waits before returning to the general queue. Every 60 minutes the Processing Server checks for timed out tasks and returns them.
1

Open IIS Manager

Click Control Panel → System and Security → Administrative Tools → Internet Information Services (IIS) Manager.
2

Open the Application Settings for the server

In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.
Screenshot of IIS Manager with the Server node of the FlexiCapture12 site selected, ready to open its Application Settings.
3

Set the timeout in minutes

Enter a value in minutes in the PostponedTaskExpirationMinutes parameter. The default is 0. If the parameter is missing in IIS Manager, add it and then specify a value.
Screenshot of the IIS Manager Application Settings for the FlexiCapture12 Server showing the PostponedTaskExpirationMinutes parameter and its value.
When a postponed task returns to the general queue, the Application Server saves every change the operator made. This happens even if the operator never clicked Save. The next operator to pick the task up can accept or reject those changes.

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Set a timeout for postponed rescanning tasks

IIS Manager sets how long a postponed rescanning task waits before returning to the general queue. Every 60 minutes the Processing Server checks for timed out rescanning tasks and returns them.
1

Open IIS Manager

Click Control Panel → System and Security → Administrative Tools → Internet Information Services (IIS) Manager.
2

Open the Application Settings for the server

In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.
Screenshot of IIS Manager with the Server node of the FlexiCapture12 site selected, ready to open its Application Settings.
3

Set the timeout in minutes

Enter a value in minutes in the RescanningTaskExpirationMinutes parameter. The default is 0. If the parameter is missing in IIS Manager, add it and then specify a value.
Screenshot of the IIS Manager Application Settings for the FlexiCapture12 Server showing the RescanningTaskExpirationMinutes parameter and its value.
When a postponed rescanning task returns to the general queue, the Application Server saves every change the operator made. This happens even if the operator never clicked Save. The next operator to pick the task up can accept or reject those changes.

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Set a timeout for tasks assigned to specific operators

IIS Manager sets how long a task stays assigned to a specific operator. Every 60 minutes the Processing Server checks for timed out assigned tasks and returns them to the general queue.
1

Open IIS Manager

Click Control Panel → System and Security → Administrative Tools → Internet Information Services (IIS) Manager.
2

Open the Application Settings for the server

In IIS Manager, click Sites → Default Web Site → FlexiCapture12 → Server → Application Settings.
Screenshot of IIS Manager with the Server node of the FlexiCapture12 site selected, ready to open its Application Settings.
3

Set the timeout in minutes

Enter a value in minutes in the PersonalTaskExpirationMinutes parameter. The default is 0. If the parameter is missing in IIS Manager, add it and then specify a value.
Screenshot of the IIS Manager Application Settings for the FlexiCapture12 Server showing the PersonalTaskExpirationMinutes parameter and its value.
When a timed out assigned task is returned to the general queue, it will become accessible to other operators.