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Interaction log for the IMAP protocol

To enable interaction logging for the IMAP protocol when importing documents, set up the appropriate key in the registry:
  1. Launch Regedit.
  2. Create a key named Controller in HKEY_CURRENT_USER\SOFTWARE\ABBYY\FlexiCapture\12.0.
  3. In the Controller key, create a new key named TextTcpStream.
  4. In the TextTcpStream key, create a string variable named LogFilePath.
  5. For the value of the LogFilePath variable, specify a path where the log file is created.
The registry key looks as follows (for example, if the specified path is C:\Temp):
After enabling logging, reproduce the error and analyze the records in the log file. If you cannot fix the error yourself, contact ABBYY’s technical support, providing the log file.

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MAPI protocol interaction log

To enable MAPI protocol interaction logging, create a DeveloperSettings.xml file in the folder where the processing station is installed. Add the following to the file:
Create a C:\LogFolder folder and provide all users with write rights to it. Create a temp folder inside this folder (that is, C:\LogFolder\temp). After enabling logging, recreate the error and analyze the records in the log file. If you cannot fix the error yourself, contact ABBYY’s technical support, providing the log file.