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This page covers export connector errors and Laserfiche activity errors that can occur during connector operation, along with their causes and resolutions.

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Export connector errors

These errors can occur when exporting documents from ABBYY FlexiCapture to Laserfiche. They are recorded in the ABBYY FlexiCapture Processing Server Monitor log, and in the Event Log on the Processing Monitor tab of the Administration and Monitoring Console.

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Could not load Laserfiche.RepositoryAccess

Laserfiche SDK Runtime is not installed on the ABBYY FlexiCapture Processing Station. Download it from Laserfiche Support.

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A read-only session is not permitted

This error has two possible causes:
  • The Laserfiche user exporting the documents has the Only allow read-only access property enabled. To remove the restriction, follow the steps in Parameters for connecting to the Laserfiche server.
  • The server-side Laserfiche license does not allow actions other than read, for example a Retrieval license. Check that your license type allows the action. Your license information appears in the Laserfiche Administration Console when you select a Laserfiche server.

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Access denied

The Laserfiche user does not have sufficient privileges for the requested actions in the repository. Check that the user has sufficient privileges assigned.

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Volume not found

No default volume is assigned to the export folder in the Laserfiche repository. Open the repository in the Laserfiche client and check that the export destination folder, and every folder above it, has a default volume specified. Set this on the Folder tab of the folder properties.

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Laserfiche activity errors

These errors can occur when exporting documents from Laserfiche to ABBYY FlexiCapture for processing. They are recorded on the Messages tab of the Laserfiche Workflow Designer log when you launch a workflow.

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The connected party did not respond

This error is usually caused by the firewall. Check the following:
  • The machines running Laserfiche have permission to send requests to the machine running the ABBYY FlexiCapture Application Server, including its ports. By default the Application Server uses port 80 for HTTP and port 443 for HTTPS.
  • Access to the Application Server is set up for the protocol specified in the Server URL field, and that field is correct.

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The target machine actively refused the connection

The ABBYY FlexiCapture Application Server cannot be found at the specified Server URL. Check that the address of the machine running the Application Server is correct in the Server URL field.